Course Code: 5697

Customer Service for Help Desk Professionals

Class Dates:
10/13/2022
Length:
1/2 Days
Cost:
$175.00
Class Time:
Technology:
Business
Delivery:
Instructor-Led Training, Virtual Instructor-Led Training

Overview

  • Course Overview
  • As a customer service help desk professional, you need to interact with customers to address their technical issues, concerns, challenges and problems. In order to best service these customers, the Customer Service for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.

  • Audience
  • In this workshop, you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.

    This workshop helps candidates understand and learn the skills and techniques to achieve successful customer interaction.

Prerequisites

Course Details