Course Code: 9862

Administering Cisco Unified Communications Manager (ACUCM) v11.0

Class Dates:
3 Days
Class Time:


  • Course Overview
  • This is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v11.x.
    This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber.
  • Audience
  • The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

    Who Should Attend
    The primary audience for this course is as follows:

    Phone Network Administrators
    Phone Network Engineers
    Data System Administrators
    Entry-level Network Engineers
    Channel Partners/Resellers, Customers, Employees


  • Basic Knowledge of IP and networking or voice networks is suggested but not required
    Basic Knowledge of the Windows desktop environment

Course Details