Course Code: 947

Performance Management

Class Dates:
1 Days
Class Time:
Instructor-Led Training, Virtual Instructor-Led Training


  • Course Overview
  • The critical skills you will acquire upon completion of this course will help you establish a work climate conducive to managing employee performance. You will learn how to help employees find meaning in their jobs and stay on course, how to maximize employee input and participation during an appraisal, how to maintain positive communication about expectations versus performance, and how to follow up on agreements reached. Most professional and administrative employees today do not understand how their work is evaluated. The techniques outlined in this course will help you fashion a well-planned and thoughtful process for creating an open atmosphere for discussion and for leading the way for employees' personal development and growth.
  • Audience
  • The course is designed for individuals looking to develop their leadership and supervision skills. It is appropriate for all levels of experience.


  • There are no prerequisites for this course.

Course Details

  • Part 1: Are You Ready for Better Appraisals?
  • Objectives of Performance Appraisals
  • Meet Some Successes and Some Failures
  • Do You Put Off Performance Appraisals?
  • Benefits of a Well-Planned Appraisal
  • How Appraisals Help Employees
  • Part 2: Setting the Stage
  • Establish the Right Climate
  • Are You Part of the Solution or Part of the Problem?
  • Help Employees Find Meaning in Their Jobs and Stay on Course
  • Part 3: Preparing for More Effective Appraisals
  • What Is Meant by Goals and Standards?
  • Attitudes and Performance Appraisals
  • Employee Preparation for the Appraisal
  • Manager Preparation for the Appraisal
  • Pitfalls to Avoid
  • Elements of a Successful Appraisal
  • Develop an Action Plan
  • How Employee Performance Directs the Appraisal
  • Appraisal Discussion Models
  • Part 4: Conducting the Appraisal
  • Beginning the Appraisal Discussion
  • Discussing Unsatisfactory Performance
  • Getting an Employee to Talk Freely
  • Creating an Open Atmosphere
  • Appraisal Questions
  • Personal Development and Growth
  • The Importance of Attitude
  • Closing the Appraisal Discussion
  • Part 5: After the Appraisal
  • Following Up -Three Suggestions
  • Performance Appraisal Checklist for Managers
  • Creating a Personal Action Plan