Course Code: 912

Becoming a Successful Supervisor

Class Dates:
1/2 Days
Class Time:
Instructor-Led Training, Virtual Instructor-Led Training


  • Course Overview
  • Becoming a supervisor for the first time usually comes with mixed emotions and a lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader.

  • Audience
  • This course is designed for new or existing supervisors who need to quickly learn and immediately apply the people skills of supervising.


  • There are no prerequisites for this course.

Course Details

  • Part 1: Transitioning to Supervision
  • The Opportunity
  • Your Role Changes Now
  • How You Use Your Time
  • Transition Speed Bumps
  • So, Now What?
  • Working Successfully with People
  • Part 2: High-Performance Management
  • Performance Management
  • How to Establish Clear Expectations
  • Giving Positive Feedback
  • Handling Performance Problems
  • Supervising with Flexibility
  • Performance Assessment
  • Strategies for Managing Performance
  • Part 3: Communicating with Others Proactively
  • Building Interdependent Relationships
  • Communicating One-on-One with Employees
  • Communicating with a Team
  • Use a Team Approach
  • Communicating with Others
  • Communicating with Your Manager
  • Part 4: Coaching for Excellence
  • The Changing Playing Field
  • Coaching Behaviors in Supervisors
  • The Coaching Process
  • Strategies for Effective Coaching
  • Part 5: Dealing Positively with Change
  • A New Paradigm
  • Organizational Change
  • The Impact of Change
  • Communicating Change Effectively
  • Change Management Skills
  • Brainstorming Change Ideas
  • Problem-Solving Techniques