Course Code: 856

50331D Windows Client , Enterprise Desktop Support Technician

Class Dates:
11/4/2024
9/16/2024
Length:
5 Days
Cost:
$2695.00
Class Time:
Technology:
Desktop
Delivery:

Overview

  • Course Overview
  • This 5-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows client (7, 8, 10, 11) computers.

    The focus of the course is troubleshooting and security issues. It includes PowerShell and Azure tutorials. Course exercises can be completed on a student computer capable of virtualization or in Microsoft Azure.

    Students may use a free Azure subscription for the labs which allows them to continue practicing class exercises after the class.

  • Audience
  • This course is intended for Windows desktop support technicians who resolve Tier 1 & 2 problems on desktop or cloud-based systems. A minimum of two years of experience configuring and supporting Windows computers is recommended

    At Course Completion:
    • Identify and resolve Windows application issues
    • Identify the cause of and resolve networking issues
    • Manage and maintain systems that run Windows client operating systems
    • Support mobile users
    • Identify the cause of and resolve security issues

Prerequisites

  • TCP/IP Troubleshooting skills
    Experience working in a corporate domain environment
    Experience using GUI and command-line troubleshooting tools
    Experience installing and troubleshooting applications

Course Disclaimer

*Course Cost listed does not include the cost of courseware $ 200. Course is subject to a minimum enrollment to run. Course may run virtually as a Virtual Instructor-Led (VILT) class if the minimum enrollment is not met. If the course is under the minimum enrollment the course may run as 4 day class (Bootcamp Style). For more information, please contact learn@vtec.org or call 207-775-0244.

Course Details

  • Identify and Resolve New Software Installation Issues
  • Explain how to fix problems that occur during the installation of new software
  • Introduction
  • Using Cloud Shell
  • Create Azure Virtual Machine
  • Identify and Resolve New Software Installation Issues
  • Resolve Software Configuration Issues
  • Explain how to fix application install problems caused by older programs or new features and options.
  • Resolve Software Configuration Issues
  • Exercise 1: Install Windows Automated Installation Kit
  • Exercise 2: Use WAIK to create Windows PE Image
  • Exercise 3: Create a VHD disk using Disk Management
  • Exercise 4: Copy Windows install files to VHD
  • Exercise 5: Use the Problem Steps Recorder
  • Resolve Software Failure
  • his module explains how to fix problems with applications that have problems after being installed.
  • Resolve Software Failure
  • Exercise 1: Install applications written for older versions of Windows
  • Exercise 2: Use the Program Compatibility Tool
  • Exercise 3: Use PowerShell scripts to configure Network Adapters
  • Identify and Resolve Logon Issues
  • This module explains how to fix logon problems and configure local and roaming logon profiles.
  • Identify and Resolve Logon Issues
  • Identify and Resolve Network Connectivity Issues
  • This module explains how to troubleshoot connectivity and network problems for client computers.
  • Identify and Resolve Network Connectivity Issues
  • Identify and Resolve Name Resolution Issues
  • This module explains how to use network services and local computer files to resolve computer names.
  • Identify and Resolve Name Resolution Issues
  • Exercise 1: Configure and Test DNS Resolution
  • Identify and Resolve Network Printer Issues
  • This module explains how to configure printer settings and security.
  • Connecting to a Network Printer, Managing the Print Spooler
  • Setting Printer Priorities, Configuring Drivers
  • Printer Schedules
  • Printer Permissions
  • Manage Printers with Group Policy Settings
  • Resolve Network Printer Issues
  • Lab: Identify and Resolve Network Printer Issues
  • Identify and Resolve Performance Issues
  • This module explains how to configure printer settings and security.
  • Analyzing Event Logs, Setting Power Management
  • Optimize Processor Usage
  • Optimizing Memory Usage
  • Optimize Hard Drive Usage
  • Performance Tools
  • Resolve Performance Issues
  • Lab: Identify and Resolve Performance Issues
  • Identify and Resolve Hardware Failure Issues
  • This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.
  • Diagnosing Memory Failure Issues, Hard Drive Issues
  • Network Card Issues
  • Power Supply Issues
  • Windows Hardware Diagnostic Tools
  • Resolve Hardware Failure Issues
  • Exercise 1: Use the Windows Memory Diagnostics Tool
  • Exercise 2: Fix Hard Disk Errors
  • Identify and Resolve Wireless Connectivity Issues
  • This module explains how to configure reliable and secure wireless connectivity for client computers.
  • Signal Strength, Wireless Security
  • Wireless Profiles
  • Management Options for Wireless Devices
  • Resolve Wireless Connectivity Issues
  • Lab: Identify and Resolve Wireless Connectivity Issues
  • Identify and Resolve Remote Access Issues
  • This module explains how to configure remote network connections for client computers.
  • Remote Access Methods, Dial-up Configuration
  • VPN Configuration
  • DirectAccess Configuration
  • Authentication Protocols
  • Resolve Remote Access Issues
  • Lab: Identify and Resolve Remote Access Issues
  • Exercise 1: Configure Remote Access settings for a domain user account
  • Exercise 2: Create and Test a VPN Connection
  • Manage File Synchronization
  • This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.
  • Configuring Offline File Access, Synchronization Settings
  • Transparent Caching
  • Roaming Profiles
  • Restoring Network Files
  • Resolve File Synchronization Problems
  • Exercise 1: Configure and Test Offline Files
  • Exercise 2: Restore the Previous Version of a file
  • Identify and Resolve Microsoft Edge Security Issues
  • This module explains how to configure the security features in Microsoft Edge to protect user information and privacy.
  • Configure Security Zone, Configure Security Levels
  • Configure Privacy Settings
  • Managing Add-ons
  • Configure Smart Screen Filter
  • Other Security Issues
  • Resolve Internet Explorer Security Issues
  • Exercise 1: Configure Trusted Security Zone
  • Exercise 2: Configure the Security and Privacy Features in Browser
  • Exercise 3: Configure Group Policy Settings for a Browser
  • Identify and Resolve Firewall Issues
  • This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.
  • Securing Network Applications and Features, Program and Port Exceptions
  • Configuring Notifications and Logging
  • Network Security Tools
  • Resolve Firewall Issues
  • Exercise 1: Configure and Test Firewall Rules for an application
  • Exercise 2: Fix Application Problems Caused by Firewall Rules
  • Identify and Resolve Issues Due To Malicious Software
  • This module explains how to restore a computer system after an attack by viruses or other malicious software.
  • Proactive Malware Protection, Protecting Internet Explorer
  • Windows and Anti-Virus Updates
  • Recovering From Malware Infection
  • Resolve Issues Due To Malicious Software
  • Exercise 1: Use the Action Center to manage UAC settings
  • Exercise 2: Use System File Checker
  • Exercise 3: Use the Malicious Software Removal Tool
  • Exercise 4: Use MSE for malware
  • Identify and Resolve Encryption Issues
  • This module explains how to fix problems caused by using encryption on a Windows computer.
  • Configuring a Recovery Agent
  • Using EFS, Using BitLocker
  • Encryption Tools
  • Resolve Encryption Issues
  • Exercise 1: Encrypt Files using EFS
  • Exercise 2: Configure EFS Sharing
  • Exercise 3: Configure a Recovery Agent
  • Identify and Resolve Software Update Issues
  • This module explains how to enable and use the software update features available on Windows clients.
  • Types of Windows Updates
  • Using Windows Update
  • Using Microsoft Update
  • Resolve Software Update Issues
  • Exercise 1: Configure Windows Updates using desktop settings
  • Exercise 2: Configure Windows Updates using Group Policy settings
  • 50331D Post-Assessment
  • PowerShell for Desktop Support Technicians
  • This module explains how to enable and use the software update features available on Windows clients.
  • Identify and Resolve Software Update Issues
  • Exercise 1: Configure Windows Updates using desktop settings
  • Exercise 2: Configure Windows Updates using Group Policy settings
  • 50331D Post-Assessment