Course Code: 729

Windows 10, Enterprise Desktop Support Technician

Class Dates:
10/21/2019
12/16/2019
Length:
5 Days
Cost:
$2,495.00*
Class Time:
Technology:
desktop, server
Delivery:

Overview

  • Course Overview
  • (Updated for Windows 10 and Windows Server 2016) This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.
    PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.
    At Course Completion
    Manage and Maintain Windows devices locally or remotely
    Manage Windows devices using a GUI or a command-line interface
    Identify the Cause of and Resolve Networking Issues
    Identify the Cause of and Resolve Security Issues
    Manage Windows devices locally or remotely
    Manage Windows Clients with Windows PowerShell & Azure PowerShell
  • Audience
  • This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.

Prerequisites

  • TCP/IP Troubleshooting skills
    Experience working in a corporate domain environment
    Experience using GUI and command-line troubleshooting tools
    Experience installing and troubleshooting applications
  • Recommended Courses:

  • 6292 Installing and Configuring Windows 7 Client

Course Details

  • Identify and Resolve New Software Installation Issues
  • Overview
  • Planning New Software Deployment
  • Multilingual Deployment
  • Using Group Policy to install software
  • Using Software Restriction Policies
  • Digitally Signing Software
  • Using WMI
  • Using Applocker
  • Using Virtualization for Testing
  • Resolve Software Installation Issues
  • Lab : Identify and Resolve New Software Installation Issues
  • Resolve Software Configuration Issues
  • Overview
  • Change Default Settings on the Image
  • Enable and Disable Features
  • Pointing to a Network Resource
  • Configuring Updates
  • Resolve Configuration Issues with Group Policy
  • Driver Updates
  • Problem Steps Recorder
  • Lab : Resolve Software Configuration Issues
  • Resolve Software Failure (Required)
  • Overview
  • Event Viewer
  • Event Forwarding
  • Application Compatibility Toolkit
  • Windows Troubleshooting Platform
  • Windows Experience Index
  • Testing Compatibility with Safe Mode
  • System Restore
  • Lab : Resolve Software Failure
  • Identify and Resolve Logon Issues
  • Overview
  • Authentication Process
  • Machine Accounts
  • Trust Relationships
  • Network Services
  • User Account Properties
  • User Profiles
  • Resolve Logon Issues
  • Lab : Identify and Resolve Logon Issues
  • Identify and Resolve Network Connectivity Issues (Required)
  • Overview
  • Scope of the Problem
  • Hardware Issues
  • TCP/IP Configuration
  • Network Routing
  • IPSec Configuration
  • Network Connectivity Tools
  • Branch Cache
  • Resolve Network Connectivity Issues
  • Lab : Identify and Resolve Network Connectivity Issues
  • Identify and Resolve Name Resolution Issues
  • Overview
  • DNS Name Resolution
  • Using a Hosts files
  • WINS Configuration
  • Using LMHOSTS files
  • Name Resolution Order
  • Manual vs DHCP Configuration
  • Resolve Name Resolution Issues
  • Lab : Identify and Resolve Name Resolution Issues
  • Identify and Resolve Network Printer Issues
  • Overview
  • Connecting to a Network Printer
  • Managing the Print Spooler
  • Creating Printer Pools
  • Configuring Drivers
  • Printer Schedules
  • Printer Permissions
  • Manage Printers with Group Policy Settings
  • Resolve Network Printer Issues
  • Identify and Resolve Network Printer Issues
  • Identify and Resolve Performance Issues
  • Overview
  • Analyzing Event Logs
  • Setting Power Management
  • Optimize Processor Usage
  • Optimizing Memory Usage
  • Optimize Hard Drive Usage
  • Optimize Network Usage
  • Performance Tools
  • Resolve Performance Issues
  • Lab : Identify and Resolve Performance Issues
  • Identify and Resolve Hardware Failure Issues (Optional)
  • Overview
  • Diagnosing Memory Failure Issues
  • Hard Drive Issues
  • Network Card Issues
  • Power Supply Issues
  • Windows Hardware Diagnostic Tools
  • Resolve Hardware Failure Issues
  • Lab : Identify and Resolve Hardware Failure Issues
  • Identify and Resolve Wireless Connectivity Issues
  • Overview
  • Signal Strength
  • Wireless Security
  • Wireless Profiles
  • Management Options for Wireless Devices
  • Resolve Wireless Connectivity Issues
  • Lab : Identify and Resolve Wireless Connectivity Issues
  • Identify and Resolve Remote Access Issues (Optional)
  • Overview
  • Remote Access Methods
  • Dial-up Configuration
  • VPN Configuration
  • DirectAccess Configuration
  • Authentication Protocols
  • Resolve Remote Access Issues
  • Lab : Identify and Resolve Remote Access Issues
  • Manage File Synchronization (Required)
  • Overview
  • Configuring Offline File Access
  • Synchronization Settings
  • Transparent Caching
  • Roaming Profiles
  • Restoring Network Files
  • Resolve File Synchronization Problems
  • Lab : Manage File Synchronization
  • Identify and Resolve Internet Explorer Security Issues (Optional)
  • Overview
  • Configure Security Zone
  • Configure Security Levels
  • Configure Privacy Settings
  • Managing Add-ons
  • Configure Smart Screen Filter
  • Other Security Issues
  • Resolve Internet Explorer Security Issues
  • Lab : Identify and Resolve Internet Explorer Security Issues
  • Identify and Resolve Firewall Issues (Optional)
  • Overview
  • Securing Network Applications and Features
  • Program & Port Exceptions
  • Configuring Notifications and Logging
  • Network Security Tools
  • Resolve Firewall Issues
  • Lab : Identify and Resolve Firewall Issues
  • Identify and Resolve Issues Due To Malicious Software (Optional)
  • Overview
  • Proactive Malware Protection
  • Protecting Internet Explorer
  • Windows and Anti-Virus Updates
  • Recovering From Malware Infection
  • Resolve Issues Due To Malicious Software
  • Lab : Identify and Resolve Issues Due To Malicious Software
  • Identify and Resolve Encryption Issues (Optional)
  • Overview
  • Configuring a Recovery Agent
  • Using EFS
  • Using BitLocker
  • Encryption Tools
  • Resolve Encryption Issues
  • Lab : Identify and Resolve Encryption Issues
  • Encrypt Files using EFS
  • Configure EFS Sharing
  • Configure a Recovery Agent
  • Identify and Resolve Software Update Issues (Optional)
  • Overview
  • Types of Windows Updates
  • Using Windows Update
  • Using Microsoft Update
  • Resolve Software Update Issues
  • Lab : Identify and Resolve Software Update Issues
  • Configure Windows Updates using desktop settings
  • Configure Windows Updates using Group Policy settings
  • PowerShell for Desktop Support Technicians
  • Overview
  • Compared to other Scripting Languages
  • Creating and Running Scripts
  • Administering Local Resources
  • Administering Network Resources
  • Connect to Microsoft Azure with PowerShell
  • Lab 1: PowerShell for Desktop Support Technicians
  • Use PowerShell to get System Information and change Computer Settings
  • Use PowerShell documentation to understand and use Cmdlets
  • Create and Execute Scripts
  • Configure and Test remote device configuration
  • Create an Azure VM with Azure PowerShell