This course, is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.
Course is subject to a minimum enrollment. Courseware is not included in course cost. This course may run as a virtual instructor led course if the minimum enrollment has not been met. For more details, please contact: email@example.com.