Course Code: 5595

Customer Service: Listening Responding and Resolving

Class Dates:
10/16/2020
12/11/2020
Length:
1 Days
Cost:
$295.00
Class Time:
Technology:
Business
Delivery:

Overview

  • Course Overview
  • This course, rated 4.8/5.0 in overall quality by ProCert Labs, is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

Prerequisites

Course Details