9:00am - 4:30pm
This mobile training course teaches the background and concept of user experience. Students learn to apply UI design best practices to their own work. Value and ROI of user experience engineering is also discussed. Lastly the contribution of controls and patterns for a great user experience and their role in reducing costs is discussed.
" Software Professionals
o Business Analysts
o UX Professionals
" Business Professionals
o Business Analysts
o Marketing Managers
o Product Managers
o Project Managers
o C-level Managers
Objective Understand, communicate, and apply the background and concept of user experience.
Assess the user experience of interactive products
Apply UI design best practices to their own work
Understand how to setup, conduct, analyze, and interpret data from usability testing.
Understand the challenges for UX as technology evolves.
Understand the value and ROI of user experience engineering.
Understand the process of user experience engineering and how to integrate it with their development process.
Understand the contribution of controls and patterns to a great user experience and their role in reducing costs.
Understand and be able to communicate the concepts and importance of user research, accessibility, and globalization.
INTRODUCTION TO USER EXPERIENCE This module introduces the concept of User Experience (abbreviated as UX)
Shows why a high quality UX is a critical factor in determining the success of a product
The User Centered Design process is introduced, a process that allows the product development team to engineer usability and appeal into the product
Concrete examples are used to illustrate how usability and appeal work together to define the UX
HALL OF FAME, HALL OF SHAME: EXAMPLES OF USER EXPERIENCE (CLASS EXERCISE) Examples of real products are presented, evaluated and discussed.
Sometimes it can be easily determined if a product provides a good UX just by looking at it
Although typically it has to be used to allow an accurate determination of UX quality
The examples provide a quality range for UX
Give participants some early benchmarks to help recognize the extremes of UX and the type of designs to aspire towards.
USER EXPERIENCE DESIGN: BEST PRACTICES A variety of fundamental best design practices that have been shown to optimize the UX are presented
Including text and color treatment, steering visual attention
How to get from user research to an information architecture, and further to an interaction design and visual design.
INCORPORATING USER EXPERIENCE INTO DEVELOPMENT PROCESSES This module presents the most common development models
(agile, spiral, waterfall), the details of the UX process, and how to integrate the UX process into the overall development process for maximum effectiveness
ASSESSING USER EXPERIENCE An important part of the UX process is to constantly assess the product and identify improvement areas
This module examines a variety of methods commonly used to assess the UX.
Hands-on Session: Expert Review of a Sample User Interface
This exercise allows the participants to test their assessment skills by performing an expert review of an application.
USER RESEARCH (ETHNOGRAPHY, REQUIREMENTS ELICITATION, TASK ANALYSIS, PERSONAS) User research is one of the primary activities that are done prior to design
Solid user research allows the development team to ensure that they are developing the right product for the right set of users within the correct context of use.
ACCESSIBILITY This module shows participants how to design the "equal opportunity"
UX that benefits users with disabilities
as well as different ethnic backgrounds, social classes and age groups.
BUILDING BLOCKS OF USER EXPERIENCE: CONTROLS & PATTERNS Patterns and Controls allow developing the user experience more efficiently and consistently
Understanding what patterns and controls are available
The problems they are designed to solve and when to use them is critical to building a high quality UX
DEMO OF STATE-OF -THE-ART CONTROLS AND PATTERNS (CLASS EXERCISE) Experience state-of-the-art patterns and controls via a live demo
GLOBALIZATION: TIPS & TRICKS A successful UX needs to be expandable usable, and appealing to other countries and cultures
This module presents methods for globalizing the UX and how to handle the associated design issues such as format conventions
text expansions, color
THE CASE FOR USER EXPERIENCE: RETURN-ON-INVESTMENT (WITH SAMPLE CASES) The positive ROI of investments in user experience has been proven throughout the industry
Yet, a high quality UX is typically only one of many features that a manager must evaluate in terms of development cost and benefits
This module presents methods for calculating and understanding the costs and benefits of developing a quality UX.
FUTURE TRENDS IN USER EXPERIENCE As technology continues to evolve so will the UX
This module presents a variety of new types of approaches, technologies
Platforms and user experiences that already influence the market or have the potential to do so
Ubiquitous computing, natural user interfaces, social platforms, etc.