There's more to customer service than polite words like "Please and Thank you." You have to mean it. You have to truly want to serve customers. That doesn't mean give in to every demand. It means putting on your "Can Do" hat and working with customers to resolve their issues and earn their business.
This interactive workshop will focus on successful strategies for building and maintaining a solid customer base. We'll help you find ways to better understand the needs of your customers, handle complaints and difficult customers, and anticipate your customer's needs. Customer service is the foundation on which success and profitability can be built. After all, it's easier to keep customers than to find new ones.
Everyone in an organization has something to do with customers daily. This class is ideal for Customer Service Representatives, Account Representatives, Managers and Supervisors. The principles covered in this course should be applied for internal and external customers alike.
*Course Cost listed does not include the cost of courseware or lunch, required in your registration. Please refer to your Enrollment Sales Order or Invoice for the additional cost. If you have any questions, please contact us (firstname.lastname@example.org or 207-775-0244).