ITIL 4 Leader: Digital and IT Strategy is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level.The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:
Create an appropriate digital strategy aligned to the wider business goals.
Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenge and utilizing new technology.
This module is for IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization who are looking for guidance that will help them:
Craft a digital vision.
Develop a cross-organizational digital strategy.
Strategically manage risk.
Drive organizational change.
Survive and thrive in a VUCA environment.
Prerequisites
ITIL 4 Foundation Certification
Managing Professional Certificate
Course Cost listed does not include the cost of Courseware or Exam. Course is subject to a minimum enrollment to run. Course may run virtually as a Virtual Instructor-Led (VILT) class if the minimum enrollment is not met. Course may run as a Bootcamp Style for 2 days if the minimum enrollment is not met. For more information, please contact 207-775-0244 or email: learn@vtec.org.
The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.
Create an appropriate digital strategy aligned to the wider business goals.
Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models. Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenge and utilizing new technology.The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.
Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to
master as they make these changes,
Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy and Business Models, Digital and IT
Strategy, Product Management and Service Management
Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS
Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by
digital and information technology
Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management
Apply the key concepts of Direct, Plan and Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices
Apply the key concepts of Direct, Plan and Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement