Center for Leadership Development - Conflict Management Skills

Overview

• Course Overview
• Tense, emotional and awkward situations can wreak havoc in the workplace by escalating stress and undermining productivity. This course will help you resolve difficult or uncomfortable situations and turn disagreements into productive workplace discussions.
  
  Through instructor-led discussions, small group activities, and role playing, you will have multiple opportunities to practice the conflict resolution skills needed to boost morale, increase effectiveness, and improve results within your organization.
  
  LEAD Certificate Course: This course qualifies toward an OPM LEAD Certificate! To learn more about OPM’s LEAD Certificate Program
• Audience
• From aspiring leaders to managers who wants to transform uncomfortable workplace conversations and conflicts into productive solutions.
  
  Competencies Emphasized Conflict Management
  Interpersonal Skills
  Oral Communication
  Problem Solving
  Resilience
  

Prerequisites