Course Code: 20352

55370 SharePoint Online Management and Administration

Class Dates:
4 Days
Class Time:
Instructor-Led Training, Virtual Instructor-Led Training


  • Course Overview
  • Course 55370A is the Community Courseware Equivalent of retired Microsoft Course 20331 -Administrating SharePoint Online. SharePoint Online is part of Microsoft 365 and underpins all the file experiences in Microsoft 365. This four-day course introduces the audience to SharePoint Online Administration. The course is appropriate for existing SharePoint on-premises administrators and those new to SharePoint administration. Although this course and the associated labs are written for Office 365 with Windows 11, the skills taught will also be backwards compatible with Windows 10. This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans.
  • Audience
  • This course is for information technology (IT) professionals. You should have a general understanding of the purpose and operation of Microsoft 365, Microsoft Teams and Microsoft SharePoint.


  • A overview and general knowledge of Office 365 and SharePoint is beneficial prior to attending this course.

Course Details

  • Module 1: Introduction to Office 365 and SharePoint Online
  • Create an Office 365 Tenant for Personal Skills Development
  • Overview of Office 365
  • Overview of SharePoint Online
  • Accessing Administration Portals in Office 365
  • Managing SharePoint Online with PowerShell
  • Lab 1: Provisioning Office 365
  • Configure an Office 365 Developer Tenant
  • Configure PowerShell for Office 365 and SharePoint Online
  • Create Test Users
  • Create SharePoint Site
  • Module 2: Configuring SharePoint Policies Settings
  • External Access in Office 365
  • SharePoint Access Controls
  • SharePoint Settings
  • OneDrive Settings
  • Lab 1: Configuring External Access for Office 365
  • Configure Azure AD External Access Settings
  • Configure Microsoft 365 External Access Settings
  • Configure SharePoint Sharing Policies
  • Lab 2: Configuring SharePoint and OneDrive Settings
  • Configure SharePoint Settings
  • Configure OneDrive Settings
  • Module 3: Working with Site Collections
  • Creating Site Collections, Using with Site Templates
  • Define Site Collection Administrators and Site Owners
  • Configure External Sharing Settings at Site Collection Level
  • Delete and Restore Site Collections
  • Working with Hub Sites
  • Managing Site Collections with PowerShell
  • Lab 1: Creating and Managing Site Collections
  • Create Site Collections, Configure Site Collections,
  • Delete and Restore Site Collections
  • Lab 2: Working with Hub Sites
  • Declare a Hub Site, Associate with a Hub Site
  • Delete a Hub Site
  • Module 4: Working with Sites
  • Apps, Lists and Libraries,
  • Pages and News, Site Permissions, Navigation
  • Lab 1: Customize a Team Site
  • Create and Customize Apps
  • Working with Pages
  • Manage Site Navigation, Manage Site Permissions
  • Lab 2: Customize a Communication Site
  • Create and Customize Apps, Working with Pages
  • Manage Site Navigation, Manage Site Permissions
  • Module 5: SharePoint and Microsoft Teams
  • What is Microsoft Teams
  • How Microsoft Teams integrates with SharePoint Online
  • Permissions with Microsoft Teams
  • Private and Shared Channels
  • Lab 1: Planning and Managing SharePoint for Microsoft Teams
  • Navigate between Teams and SharePoint
  • Managing SharePoint Site Permissions in a Teams site
  • Managing Teams Site Collections
  • Module 6: Viva Connections
  • Home Site, Global Navigation
  • Viva Connections Dashboard, Adaptive Cards
  • Deploy the Viva Connections App
  • Lab 1: Deploying Viva Connections
  • Configure Viva Connections
  • Customize the Home Site
  • Deploy Viva Connections App
  • Module 7: User Profiles
  • User Profiles in SharePoint Online
  • Using Delve to customize a profile
  • Lab 1: Managing User Profiles
  • Customize User Profile Fields
  • Update a Profile using Delve
  • Module 8: Managed Metadata and Content Types
  • Site Columns, Using the Term Store
  • Managed Metadata Columns, Site Content Types and Tenant Content Types
  • Content Types for Lists, Content Types for Libraries
  • Lab 1: Using Managed Metadata and Content Types
  • Create Site Columns, Customize Taxonomy in the Term Store
  • Create and Use Managed Metadata Columns,
  • Create and Deploy Content Types
  • Module 9: Microsoft Search
  • What is Microsoft Search, Configure Integrations
  • Configure Answers, Review Insights and Usage Statistics
  • Lab 1: Working with Microsoft Search
  • Configure Integrations, Create Custom Answers
  • Review Usage Statistics
  • SharePoint Online Management and Administration
  • What is Viva Topics, Configure Viva Topics
  • Manage Topics and Topic Pages,
  • Integrate with Managed Metadata
  • Lab 1: Working with Viva Topics
  • Deploy Viva Topics, Manage Topics Pages
  • Create Topics from Managed Metadata
  • Module 11: Security and Compliance in Office 365
  • Overview of Security and Compliance Features in Office 365
  • Extending Security and compliance Features with Additional Licence's
  • Using the Microsoft Defender Portal and Secure Score
  • Using the Office 365 Compliance Portal and Compliance Score
  • Plan and Configure Retention Labels and Policies
  • Plan and Configure Data Loss Prevention Policies
  • Create and Assign Sensitivity Labels, Configure Safe Attachments and Safe Links Policies
  • Plan and Configure Multi Factor Authentication
  • Lab 1: Configure Security and Compliance in Office 365
  • Review Secure Score, Configure Threat Protection
  • Configure Sensitivity Labels, Configure Retention for Microsoft Teams
  • Configure Multi Factor Authentication
  • Module 12: Troubleshooting SharePoint Online
  • Monitor Office 365 Service Health
  • Troubleshoot Office 365 Connectivity and Service Issues
  • Troubleshooting SharePoint Online
  • Reporting and Monitoring SharePoint Online Usage
  • Lab 1: Troubleshoot SharePoint Online