Course Code: 19299

MS-220 - Troubleshoot Microsoft Exchange Online - LM

Class Dates:
1/1/0001
Length:
1 Days
Cost:
$495.00
Class Time:
Technology:
Server
Delivery:
Instructor-Led Training, Virtual Instructor-Led Training

Overview

  • Course Overview
  • Learn how to solve a broad range of problems that can arise in organizations using Exchange. In this learning path, you’ll troubleshoot many aspects of Exchange, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.
  • Audience
  • Advanced
    Support Engineer
    Azure Active Directory
    Microsoft Defender for Office 365
    Exchange Server
    Outlook
    Microsoft Exchange Online

Prerequisites

  • Experience with PowerShell and the Exchange PowerShell module.
    Significant experience deploying, managing, and troubleshooting Exchange environments.

Course Details

  • Troubleshoot problems with mail flow
  • Introduction
  • Investigate problematic messages
  • Troubleshoot transport rules and conditional routing
  • Troubleshoot DNS issues
  • Investigate and repair SMTP issues
  • Troubleshoot problems with mail flow
  • Knowledge check
  • Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
  • Introduction
  • Diagnose problems caused by misconfigured or corrupted inbox rules.
  • Decide why message attachments are preventing message delivery.
  • Analyze why Exchange Online Protection has acted on a message.
  • Identify poorly configured spam filter policies.
  • Troubleshoot inbox rules
  • Troubleshoot message attachments
  • Investigate actions taken by Defender for Office 365
  • Troubleshoot spam filter policies
  • Troubleshoot message filtering
  • Knowledge check
  • Troubleshoot compliance and retention issues
  • Introduction
  • Troubleshoot eDiscovery
  • Troubleshoot holds
  • Manage item deletion
  • Troubleshoot retention policies
  • Troubleshoot mail records management
  • Troubleshoot compliance retention issues
  • Knowledge check
  • Summary
  • Troubleshoot encryption, auditing, and journaling
  • Introduction
  • Diagnose why Exchange Online can't encrypt or decrypt messages as intended.
  • Ensure that sensitive actions on items and mailboxes create a secure audit log.
  • Discover why items are not reaching the Exchange Online journal.
  • Diagnose encryption problems
  • Troubleshoot mailbox auditing
  • Troubleshoot journaling
  • Troubleshoot encryption, auditing, and journaling
  • Knowledge check
  • Summary
  • Troubleshoot desktop Outlook clients
  • Introduction
  • Troubleshoot Outlook connections to Exchange
  • Fix Outlook authentication issues
  • Troubleshoot calendars
  • Troubleshoot desktop Outlook clients
  • Knowledge check
  • Summary
  • Troubleshoot issues with mobile devices
  • Introduction
  • Troubleshoot mobile devices that access Exchange Online
  • Troubleshoot ActiveSync
  • Troubleshoot mobile device issues
  • Knowledge check
  • Summary
  • Troubleshoot Exchange Online configuration issues
  • Introduction
  • Provision objects without problems
  • Troubleshoot recipient issues
  • Troubleshoot address lists and address books
  • Investigate organization-wide settings
  • Troubleshoot public folder issues
  • Troubleshoot Exchange Online configuration issues
  • Knowledge check
  • Troubleshoot hybrid and migration issues
  • Introduction
  • Troubleshoot setup and mail flow in hybrid configurations
  • Address other hybrid configuration problems
  • Ensure a smooth migration
  • Troubleshoot hybrid and migration issues
  • Knowledge check
  • Summary