Course Code: 19258

Conflict Resolution

Class Dates:
1 Days
Class Time:
Instructor-Led Training, Virtual Instructor-Led Training


  • Course Overview
  • This course will give you a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.

    In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

    Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
  • Audience
  • This course is intended for any business professional who encounters conflict in the workplace.


  • o ensure your success, we recommend you have some level of work experience in any of a variety of organizational settings, and general end-user computer and Internet skills. You may wish to take either of the following courses or have equivalent knowledge:

    Using Microsoft® Windows® 10
    Microsoft® Office Word® 2016: Part 1 (Desktop/Office 365®)

Course Details