Course Code: 19225

Effective Management

Class Dates:
1 Days
Class Time:
Instructor-Led Training, Virtual Instructor-Led Training


  • Course Overview
  • The business world is increasingly becoming centered around the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. To perform the job well, the manager must understand the different roles of everyone involved on the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. In this course you will gain an understanding of the basic fundamentals of becoming an effective manager for your team.

    By examining effective methods of communication, problem solving, delegation, and motivation, you can prepare yourself to be an effective manager.

  • Audience
  • Individuals taking this course may be business professionals who are either at the managerial level, or are interested in becoming team leaders.


  • There are no prerequisite skills for this course.

Course Details

  • In this course, you will explore the fundamental concepts of effective management.
  • Determine the roles that a manager must fill on a team, and explore the key areas of personal development.
  • Discover how to detect silent messages through body language and other means of nonverbal communication. You will also boost your listening skills through active listening.
  • Discover the stages of team development and how to motivate your team. Also, you'll examine the need for regular team meetings and how to resolve conflict.
  • Empower your workgroup through delegation and coaching, and optimize staff performance.
  • Discover ways of identifying problems and determining their root cause. You'll also explore techniques to identify and implement solutions effectively.
  • Lesson 1: Developing as a Manager
  • Topic A: Identify Effective Manager Roles
  • Topic B: Develop Personal Skills
  • Lesson 2: Communicating Successfully
  • Topic A: Communicate Without Talking
  • Topic B: Manage Better by Listening
  • Topic C: Assert to Achieve
  • Lesson 3: Cultivating Great Teams
  • Topic A: Create an Invincible Team
  • Topic B: Inspire Team Success
  • Topic C: Run Team Meetings
  • Topic D: Resolve Conflicts Positively
  • Lesson 4: Empowering Your Workgroup
  • Topic A: Delegate for Results
  • Topic B: Coach for Achievement
  • Topic C: Optimize Staff Performance
  • Lesson 5: Creating Successful Solutions to Problems
  • Topic A: Identify and Define the Problem
  • Topic B: Determine the Root Cause
  • Topic C: Identify a Solution
  • Topic D: Implement Solutions Decisively