Course Code: 19118

Cisco - Administering Cisco Unified Communications 12.5 (ACUCC - CT)

Class Dates:
5 Days
Class Time:
Instructor-Led Training, Virtual Instructor-Led Training


  • Course Overview
  • This is a 5-day hands-on one of a kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment. These Components include Cisco CUCM 12.5, Cisco IM&P 12.5, Cisco Unity Connection 12.5, Cisco Emergency Responder 12.5, Cisco MRA, Cisco UCCX and Cisco Meeting Server (CMS).

    Full Coverage of Administering Cisco Unified Communication Suite 12.5
    Administering CUCM / Unity Connection / UCCX / CMS
  • Audience
  • Network Video Engineer
    Voice/UC/Collaboration/Communications Engineer
    Collaboration Tools Engineer
    Collaboration Sales/Systems Engineer


Course Details

  • Objectives - Upon completing this course, the student will be able to meet these objectives:
  • Introduction to Voice Gateways
  • VoIP Call Legs
  • Dial Plan Implementation
  • Configuring Cisco Unified Communication Manager 12.5
  • Deploying Cisco VCUBE
  • Cisco Unified Border Element Implementation
  • Cisco Unified Border Element High Availability
  • Cisco Unified Border Element Security
  • Cisco Unified Border Element Monitoring and Troubleshooting
  • Module 1: Tools for Managing UC Collaboration 12.5
  • Prime Collaboration Deployment Manager Overview 12.5
  • Bulk Admin Tool (BAT)
  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones
  • Phone Migrations
  • Unsupported IP Phone Models
  • CUCM Upgrades
  • Loading COP Files
  • Module 2: Unified Communication Manager 12.5
  • Cisco Smart Licensing, Cisco Unified Communication Manager Overview
  • Cisco UCM Configuration, Redundancy, Services, Service Parameters, Enterprises Parameters
  • User Configuration, LDAP Integration, Synchronization, Authentication, Attribute Mapping, Filters
  • Endpoint Configuration
  • Creating and Modifying Phone and Configuration, Call Routing, Implementing Calling Privileges
  • Partitions and CSSs Configuration, Implementing Extension Mobility, Media Resources, Cisco Meeting Server
  • Troubleshooting UCM Features, CAR (CDR Accounting and Reporting) Tool, Reports,
  • Dialed Number Analyzer, RTMT, Log Collection, Use RTMT to View Performance Counters
  • Troubleshooting Common Endpoint Registration Issues, Disaster Recovery System, Remote Site Redundancy
  • Module 3: Gateway
  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Troubleshooting IOS Gateways
  • Module 4: Cisco Emergency Responder (CER) 12.5
  • CER Overview, Emergency Notifications
  • CER Redundancy and Clustering
  • Integration with CUCM, Cisco Emergency Responder Administration Interfaces
  • Configuring Users and Role-Based System Access
  • Configuring Cisco Emergency Responder
  • Notification by IP Subnet
  • SNMP Overview, Adding new switches
  • Notification by Switch Port
  • Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)
  • MRA Overview
  • Expressway Edge
  • MRA Licensing
  • MRA Components
  • Certificates
  • Module 6: Integrating Cisco Unified IM and Presence 12.5
  • IM&P and Jabber Overview
  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode
  • Integrating CUCM and IM&P
  • Configuring CUCM Services for Jabber
  • Troubleshooting Jabber
  • Module 7: Integrating Cisco Unity Connection 12.5
  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Call Handlers
  • Configuring Search spaces and Partitions
  • Cisco Unity Connection Administration
  • Cisco Unity Connection Integration Troubleshooting Tools
  • RTMT
  • Using Port Monitor to Troubleshoot Voice Mails
  • Cisco Unity Audiotext Application
  • Unified Messaging
  • Module 8: Cisco Meeting Server (CMS)
  • Introduction to Cisco Meeting Server
  • Configuring CMS
  • Configuring Meetings with CMS
  • Configuring Spaces with CMS
  • Scheduling Meeting with TMS
  • Module 9: Cisco UCCX
  • Cisco Unified Contact Center Express Overview
  • Cisco Unified Contact Center Express Administration
  • Agents, Skills, Queues
  • Basic Scripting (Overview)
  • Finesse
  • Reporting
  • CUIC
  • Module 10: Cisco Paging Server (InformaCast)
  • InformaCast Overview
  • InformaCast Administration
  • IP Phone Paging
  • Analog Paging
  • Multicast Requirements
  • Using InformaCast
  • Module 11: Troubleshooting
  • Using Troubleshooting Methodology
  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem, Gather Facts
  • Consider Possibilities, Create an Action Plan
  • Implement an Action Plan, Observe Results
  • Restart the Problem-Solving Process
  • Document Facts, Using Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability, Cisco Unified RTMT Performance Monitor and Data Logging
  • Trace File Collection, Troubleshooting Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization, Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones, Cisco Unified IP Phone Status Messages
  • CUCM Labs
  • Smart Licensing, TLS Versions and Requirements
  • Registering Phones and Configuring End Users
  • Configure Partitions and CSS for Accessing Directory Numbers, Implementing Call Coverage
  • Implement Call Hunting in Cisco Unified Communications Manager, Implementing PSTN Calling Using MGCP Gateways
  • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
  • Implement Inbound and Outbound PSTN Calling, Implementing PSTN Calling Using H.323 Gateways
  • Implement Inbound and Outbound PSTN Calling Using SIP Gateways
  • Add an SIP Gateway in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implement Annunciator and MOH
  • Implementing Conference Bridges
  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources
  • Unity Connection Labs
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Change the Phone for the next section, Integrate Cisco Unity Connection with Cisco PLM
  • Configure Cisco Unified Communications Manager for a SIP Integration
  • Discover Call Routing in Cisco Unity Connection
  • Partition and Search Spaces, Configure Call Forward Based on Call Classification
  • Back Up Cisco Unity Connection
  • Configuring Cisco Unity Connection Users
  • Modularize and Automate User Creation, Access User Pages and Web Inbox
  • Manage User Greetings, Mailbox Quotas and Message Aging
  • Configuring Cisco Unity Connection System Settings, Integrate Cisco Unity Connection with the LDAP Server
  • Import Users from the Cisco Unified Communications Manager, Test Voice Messaging Behavior
  • Implementing Cisco Unity Connection Call Management
  • .Create a Dial Plan and Set Up Site-Specific Directory Handler
  • Create an Interview Call Handler
  • Configure a New Auto-Attendant
  • Configuring Cisco Unified Messaging
  • Enable Integrated Messaging
  • Secure Messaging
  • Monitor a SIP Call Flow
  • Cisco Unified Communications IM and Presence (IMP) 12.5
  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence, Configure Service Discovery
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Set Up Cisco Jabber in Full UC Mode
  • You verified that video calls and desktop sharing were successfully tested
  • Use Jabber Config File Generator to Enable Features
  • You verified that offline messages cannot be sent
  • Enable Voice Messaging in Cisco Jabber, Use RTMT to View Performance Counters
  • Configure LDAP and UDS Directory Access
  • Provisioning with Cisco Prime Collaboration
  • Cisco Unified Contact Center Express (UCCX) 12
  • Add a Call Control Group, Add a Cisco Media Termination Dialog Control Group
  • Add a Cisco Unified CCX Script Application, Add a Cisco Unified CM Telephony Trigger
  • Call and test a newly configured application
  • Assign an IPCC Extension to your agent phone
  • Observe the RmCm Provider Information, Associate the agent phone with the RmCm Provider
  • Create a Resource Group, Create a Skill
  • Assign a Resource Group and Skills to your agent
  • Create a Contact Service Queue, Display the Agent-based Routing settings
  • Make team assignments for your agent
  • Start the Finesse Agent Desktop
  • Modify your application to use the icd.aef script
  • Use a skills based CSQ to route calls
  • Cisco Meeting Server (CMS)
  • Configure a Meeting
  • Configure Spaces
  • Use TMS to Schedule meetings
  • Configure End Users
  • Cisco Paging Server
  • Explore and Administer the Cisco Paging Server
  • Cisco Emergency Responder (CER) 12.5
  • Explore and Administer the Cisco Emergency Responder
  • Cisco Mobile Remote Access (MRA)
  • Setup Mobile Remote Access