VTEC Training
Course Code: 19014
Accountability
VTEC Training
Portland,
ME
Class Dates:
11/19/2021
Length:
1/2 Days
Cost:
$149.00
Class Time:
Technology:
Business
Delivery:
Instructor-Led Training, Virtual Instructor-Led Training
Overview
- Course Overview
- This course was designed to cover critical business and professional development topics.
This course will teach you the techniques to manage employees for maximum results--either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.
Prerequisites
Course Details
- Part 1: The Case for Accountability
- Getting Work Done Through Others
- Gathering Feedback
- Part 2: The Manager/Employee Relationship
- Establishing Positive Expectations
- Creating Rapport
- Using the Pacing Technique
- Improving Listening Skills
- Common Responses and Their Risks
- Defusing Emotion Through Active Listening
- Lessening Employee Dependency
- Developing Relationship Contracts
- Part 3: Leadership & Management Skills
- Defining Leadership
- Setting Goals to Communicate Your Vision
- Involving Employees to Create Buy-In
- Determining the Action Steps
- Empowering Employees Through Delegating
- Recovering and Learning from Mistakes
- Part 4: Communication Tools That Build Accountability
- Matching Personality Type
- Communicating Win-Win Messages
- Giving Strokes to Get Results
- Confronting Unacceptable Behavior
- Performing a Relationship Audit
- Part 5: Follow-Up Ideas for Skill Development
- Maintain Your Momentum
- Establish an Action Plan
- Reward Yourself
- Continue to Work at It