VTEC Training
Course Code: 19010
Feedback and Coaching
VTEC Training
Portland,
ME
Class Dates:
7/13/2023
9/15/2023
Length:
1/2 Days
Cost:
$175.00
Class Time:
Technology:
Business
Delivery:
Instructor-Led Training, Virtual Instructor-Led Training
Overview
- Course Overview
- This course will introduce several concepts and techniques to help you learn to consider the importance of respectful feedback. You will be able to apply practical skills and learn basic techniques for confidently and effectively delivering praise or feedback for behavior or performance issues.
- Audience
- This course is open to all audiences
Prerequisites
- There are no prerequisites for this course
Course Details
- Module 1: About feedback
- Difference between feedback and criticism
- What makes feedback effective
- Reasons why we delay giving feedback
- Feedback types
- Module 2: Identifying performance or behavior issues
- Intentional versus unintentional feedback
- Situations which require feedback
- Why are you providing feedback?
- Module 3: Delivering feedback
- Reactions to feedback
- Steps to delivering feedback
- Delivering difficult feedback respectfully
- Difficult conversation components
- Module 4: Coaching for performance and development
- What is coaching?
- Coaching challenges
- Coaching principles
- When to coach, what to coach, and who to coach
- Question types and when to use each
- Doing the coaching conversation the right way