VTEC Training
Course Code: 19008
Managing Conflict - Full Day
VTEC Training
Portland,
ME
Class Dates:
1/1/0001
6/15/2023
8/17/2023
Length:
1 Days
Cost:
$295.00
Class Time:
Technology:
Business
Delivery:
Instructor-Led Training, Virtual Instructor-Led Training
Overview
- Course Overview
- An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
In this course, you will identify the sources of conflict and how to manage conflict effectively.
You will:
Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
Analyze conflict by assessing the situation and identifying the source of the conflict.
Utilize effective communication techniques to manage conflict in a proactive manner.
Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution. - Audience
- This course is intended for any business professional who encounters conflict in the workplace.
Prerequisites
- There are no prerequisites for this course.
Course Details
- Lesson 1: Recognizing the Impact of Conflict
- Topic A: Identify Your Personal Reaction to Conflict
- Topic B: Develop a Healthy Attitude Toward Conflict
- Lesson 2: Analyzing Conflict
- Topic A: Assess the Situation
- Topic B: Identify the Source of the Conflict
- Lesson 3: Dealing with Conflict
- Topic A: Listen Actively
- Topic B: Communicate Effectively
- Topic C: Respond to Negative Tactics
- Topic D: Avoid Conflict Escalation
- Lesson 4: Resolving Conflict
- Topic A: Evaluate Approaches to Conflict Resolution
- Topic B: Determine the Best Solution
- Topic C: Implement an Action Plan