An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
In this course, you will identify the sources of conflict and how to manage conflict effectively. You will:
Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
Analyze conflict by assessing the situation and identifying the source of the conflict.
Utilize effective communication techniques to manage conflict in a proactive manner.
Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.
*Course Cost listed does not include the cost of courseware. Course is subject to a minimum enrollment to run the course. Course may run virtually as a virtual live instructor led class if the minimum enrollment is not met. For more information, please contact: 207-775-0244 or email: firstname.lastname@example.org.