Course Code: 19008

Managing Conflict - Full Day

Class Dates:
11/12/2021
9/17/2021
Length:
1 Days
Cost:
$225.00
Class Time:
Technology:
Business
Delivery:

Overview

  • Course Overview
  • An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

    In this course, you will identify the sources of conflict and how to manage conflict effectively.
    You will:

    Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
    Analyze conflict by assessing the situation and identifying the source of the conflict.
    Utilize effective communication techniques to manage conflict in a proactive manner.
    Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.
  • Audience
  • This course is intended for any business professional who encounters conflict in the workplace.

Prerequisites

  • There are no prerequisites for this course.

Course Details