Course Code: 19004

Building Trust

Class Dates:
1/2 Days
Class Time:
Instructor-Led Training, Virtual Instructor-Led Training


  • Course Overview
  • The concept of trust may, at first glance, seem odd as a component of an effective business strategy. However, trust is at the heart of how we act in many business situations and how we approach trust can be vital to our success. In this book the benefit of trust is explored as is the damage resulting from lack of trust. In addition, you'll examine the three steps that encourage trust: asking for input and using it; doing what you say you'll do; and delegating effectively.
  • Audience
  • This course is designed for individuals looking to develop their leadership and supervision skills. It is appropriate for all levels of experience There are no prerequisites for this course There are no prerequisites for this course.


  • There are no prerequisites for this course.

Course Details

  • Chapter 1: What Does Trust Mean?
  • Your Definition of Trust
  • What Is Trust?
  • Trust Means Business
  • Chapter 2: Foundations of Trust
  • Three Fundamental Interpretations
  • Instinct
  • Past Experience
  • Current Experience
  • Mutual Understanding
  • Tips for Working on a Team
  • Chapter 3: Consequences of a Lack of Trust
  • Why People Don't Trust
  • What Happens When You Don't Trust
  • Consequence 1: A Lack of Commitment
  • Common Responses to Commitment and Trust Queries
  • Consequence 2: Lower Employee Satisfaction
  • The Revolving Door Syndrome
  • Consequence 3: A Lack of Open Communication
  • Steps for Improving Service
  • Project Team
  • Consequence 4: Empty Words and Unrealistic Images
  • Make People Your Most Important Asset!
  • Chapter 4: Three Steps for Encouraging Trust
  • Action Plan for Encouraging Trust
  • Step One: Ask for Input and Put It to Use
  • Step Two: Do What You Say You'll Do!
  • Step Three: Delegate Effectively