Course Code: 18942

The Business of Listening

Class Dates:

10/8/2021

8/13/2021

Length:

1/2 Days

Cost:

$175

Class Time:

9:00am - 4:30pm

Technology:

business

Delivery:

Virtual Instructor-Led Training

Overview

Course Overview
Most people listen at less than a quarter of their capacity. We're overwhelmed with information, pulled in different directions, and have usually not been taught the most essential listening skills. The truth is: the simple key to effective listening is wanting to be good at it. And anyone can do it with this learn as you go, self-paced book.
Audience
Professionals looking to increase their active listening skills.

Prerequisites

Course Details

Module 1: Why Should You Listen?
What's in It for You?
What's in It for Your Organization?
50 Reasons to Become a Better Listener
The Value of Small Change
Module 2: Four Key Elements of Good Listening
How to Be a Good Listener
Key Element 1: Hear the Message
Key Element 2: Interpret the Message
Key Element 3: Evaluate the Message
Key Element 4: Respond to the Message
Review Lab for Key Elements 1-4
Module 3: Your Listening Style
You Are Unique
The Promoting Style
The Supporting Style
The Directive Style
The Analytical Style
Module 4: What Is Your Listening Attitude?
A Listening Attitude: Your Key to Success
Barriers to Communication
Bridges to Communication
How Well Do You Listen?
How to Stop Bad Listening Habits
How to Help Someone Listen to You
Module 5: Ten Tips For Tip-Top Listening
Listen Louder
Tip 1: Take Notes
Tip 2: Listen Now, Report Later
Tip 3: Want to Listen
Tip 4: Stop Daydreaming
Tip 5: Anticipate Excellence
Tip 6: Become a "Whole Body" Listener
Tip 7: Build Rapport by Pacing the Speaker
Tip 8: Control Emotional Hot-Buttons
Tip 9: Control Distractions
Tip 10: Listening Is a Gift-Give Generously!