When a customer is upset with your company, you are presented with the ulitmate opportunity. You can “become the company,” defuse the situation, win the customer over, and ensure continued business. There is no single technique for every customer, but the collection of skills outlined in this self-paced book will work in any industry.
*Course Cost listed does not include the cost of courseware. Course is subject to a minimum enrollment. Course may run virtually as a Virtual Instructor-Led (VILT) class if the minimum enrollment is not met. For more information, please contact email@example.com or call 207-775-0244.