Customer Service Via Phone and Email

Class Dates:

1/1/0001

Length:

1/2 Days

Cost:

$175

Class Time:

9:00am - 4:30pm

Technology:

business

Delivery:

Virtual Instructor-Led Training

Course Overview
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.

Course Objective: You will practice skills and apply principles for providing customer service remotely, via telephone and the web.
Audience
New employees in a telephone or electronic-based customer service role in any industry, or current employees in this role in need of developing these skills.

Written communication and typing skills; familiarity with telephone, email, and web-based communication tools.