Course Code: 18940

Customer Service Via Phone and Email

Class Dates:
10/9/2020
11/19/2020
12/17/2020
Length:
1/2 Days
Cost:
$175
Class Time:
Technology:
business
Delivery:
Virtual Instructor-Led Training

Overview

  • Course Overview
  • You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.

    Course Objective: You will practice skills and apply principles for providing customer service remotely, via telephone and the web.
  • Audience
  • New employees in a telephone or electronic-based customer service role in any industry, or current employees in this role in need of developing these skills.

Prerequisites

  • Written communication and typing skills; familiarity with telephone, email, and web-based communication tools.

Course Details