You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
Course Objective: You will practice skills and apply principles for providing customer service remotely, via telephone and the web.
*Course Cost listed does not include the cost of courseware. Course is subject to a minimum enrollment. Course may run virtually as a Virtual Instructor-Led (VILT) class if the minimum enrollment is not met. For more information, please contact firstname.lastname@example.org or call 207-775-0244.