Course Code: 16919

55342 Supporting and Troubleshooting Windows 11 Training

Class Dates:
1/17/2025
2/17/2025
4/14/2025
Length:
5 Days
Cost:
$2595.00
Class Time:
Technology:
Virtualization
Delivery:
Instructor-Led Training, Virtual Instructor-Led Training

Overview

  • Course Overview
  • Course 55342A is the Community Courseware equivalent of retired MOC Course 10982E - Supporting and Troubleshooting Windows 10.

    This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
    - Important Windows 11 features
    - How these features are used in an Active Directory
    - How to troubleshoot these features
  • Audience
  • The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

    - Windows 11
    - Devices
    - Cloud services
    - Apps
    - Networking
    - Hardware

    The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

Prerequisites

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
    Microsoft Active Directory Domain Services (AD DS) principles.
    Understanding of the Public Key Infrastructure (PKI) components.
    Windows Server fundamentals.
    Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

Course Disclaimer

Course is subject to a minimum enrollment to run. Course may run virtually as a Virtual Instructor-Led (VILT) class if the minimum enrollment is not met. If the course is under the minimum enrollment the course may run as 4 day class (Bootcamp Style). For more information, please contact learn@vtec.org or call 207-775-0244. Exam Cost $ 749