Course Code: 16895

ITIL® Practitioner

Class Dates:
3/9/2020
5/11/2020
Length:
3 day Days
Cost:
$1195
Class Time:
Technology:
Business
Delivery:

Overview

  • Course Overview
  • This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.
  • Audience
    • Those engaged in IT development, IT operations, and IT service management
    • Individuals wishing to have detailed understanding of the principles of service improvement

Prerequisites

Course Details